This policy covers items bought with money in Flasklings: sets, season packs and premium flasks. Paid items aren’t on sale yet; this policy applies once they are. It follows the Korean Act on Consumer Protection in Electronic Commerce, and nothing in it limits the rights that law gives you.
1. Before you buy
- Items change looks only. Before you pay, you see the exact item, a preview of it and its price.
- Prices are in US dollars. Taxes and the final amount are shown at checkout.
- Items are delivered to your account as soon as the payment is confirmed.
- Once you’ve used an item, you can no longer cancel it because you changed your mind (section 3). The store tells you this before you pay.
2. Cancelling within 7 days
You can cancel a purchase for a full refund within 7 days of paying, as long as you haven’t used any item from it. Using an item means equipping it on a pet.
If you’ve used some items from a set or pack, you can still cancel the items you haven’t used. We refund the price in proportion to the number of unused items.
3. When you can’t cancel for a change of mind
- Once you’ve used an item, you can’t cancel it for a change of mind, because it is digital content that you’ve started to use. You can preview every item before you buy it.
- Essence can’t be bought with money, so it can’t be refunded or exchanged for money. Items bought with essence can’t be exchanged for money either.
4. When something is wrong
If an item isn’t delivered, doesn’t work, or doesn’t match its description or preview, you can cancel it for a full refund even if you’ve used it. You can do this within 3 months of delivery, or within 30 days of the day you found out or could have found out about the problem.
5. How to cancel
Email info@d-alabs.com with your account’s handle, the order number from your receipt and what you’d like to cancel. You can also reach us through Customer Support. We’ll confirm by email.
We refund to your original payment method within 3 business days of accepting your cancellation. For card payments, we ask the card company to cancel the charge within that time, and when the refund reaches you then depends on the card company. If we refund late, we pay interest for the delay as the law requires.
6. After a refund
- Refunded items are removed from your account and taken off any pet wearing them. An item you also own through another purchase stays.
- Your license to use refunded items ends, including any copies on your computer.
- If you dispute a payment with your card issuer (a chargeback), the items from that payment are removed from your account in the same way.
7. Purchases by minors
If you’re under 19 and made a purchase without a parent’s or guardian’s consent, you or your guardian can cancel it for a refund. We may ask for proof of age and of the guardian’s consent or relationship.
8. If Flasklings ends
We’ll announce an end to the Service at least 30 days in advance. Items you’ve bought keep working from the copy on your computer after it ends. Cancellations under sections 2 and 4 remain open for their full periods.
9. Contact
- D-ALabs LLC, CEO Jeseok Lee
- #1140, Wirye Hyosung Harrington Tower, 190 Wirye-daero, Hanam-si, Gyeonggi-do, Republic of Korea
- Business Registration No. 547-87-03375
- Email info@d-alabs.com · Phone +82-10-2983-3375